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Home > How to Download Digital Files


  1. Go to the website and log into your user account. NOTE: To do this click on "My Account" up in the top right corner of the website.
  2. Enter your username and password that you received when you signed up for an account.
  3. A list of options should appear on the next page. Click on "Review orders / track packages"
  4. Your order should be listed with a link called "Download files" beneath the “View or Change Order” button. Click on “Download Files” or “View or Change Order.”
  5. The next screen should display your order. In the top center of the new screen there should be a blue arrow with the link “Download My File(s)” next to it. Click on “Download My File(s)”, and your download should begin. NOTE: All downloads are password-protected. The password is displayed on this download page. You may receive a warning from your web browser that will ask you to say “OK” or “Keep” before the file is downloaded.
  6. If you have any problems, please let me know, and I will get you your files. Click here to email me directly for a resolution to your problem.